Work that agents start, people finish.
The work that needs a human decision gets an owner, a deadline and an answer you can point to later, whether a person or an AI workflow asked for it.
An email, a link, an answer
Your agent asks. The person who knows the answer gets an email, opens a link and answers. Their answer lands back on the case, and the email is all they ever needed.
-
Your agent asks
Software you already run opens a case the moment it needs a person to decide, then waits for the answer instead of guessing at it.
-
An email arrives
The person who knows the answer gets a message saying who is asking and why, with a link that opens the question directly.
-
The answer lands on the case
Their decision is recorded against the case, and whatever was waiting on it carries on from where it paused.
How other software handles a decision that needs a person partway through a workflow was last reviewed August 2026. This corner of the market moves quickly, so we check it again rather than let the answer age quietly.
What it does
A case is one question that needs a human answer, and the record of how it got answered.
Send a case to anyone by email
The person who has to decide is often outside your company: a client, a supplier, a colleague in another team. Send them the case and they open a link, answer, and never sign up. Included on the paid plans.
A link that works once
Each link opens one case, one time, and stops working when that case closes. The email says who is asking and why, and carries a one-click unsubscribe.
A deadline that gets noticed
A case nobody answers expires on its deadline, 72 hours after it opens by default. Whoever opened it is told it went unanswered, so nobody is left waiting on an answer that is not coming.
How a case works
Three steps, whether a person or an AI workflow starts it.
A task is opened
An AI workflow opens a task when it needs a person to decide, or you open one yourself from the dashboard. The task carries what the reviewer needs: the record under review, the question being asked, and a deadline.
A human works it
The assignee gets an email with a link that opens the task directly. They approve, reject, or fill in what is missing. Notes and status changes are recorded as they happen.
The workflow resumes
The decision goes back to whoever asked for it. The software that was waiting on the answer gets it and carries on from where it paused.
Every case keeps its own history
Opened, assigned, commented, decided. Entries are appended and never edited, so the history of a case still holds up months later when someone asks who approved it.
That trail is what a form submission never gives you. A submission fills a row in a table; a case tells you who was asked, what they said, and when they said it.
Where a case can be
Every case moves through a fixed set of states, so a report on open work means the same thing in every account.
- Pending Opened and waiting on a human.
- In review Someone has picked it up.
- Completed Decided, with an outcome recorded.
- Canceled Withdrawn before a decision.
- Expired Passed its deadline with no response.
Who uses it
Agencies
Send a client an intake form or an approval request without adding them to your account. Each request is a case you can point to when a client asks what happened and when.
Small teams
Track requests that need a decision without buying a service desk. A case has an owner, a due date, and a history, which covers most of what a small team needs.
AI builders
Give an agent a way to ask a person and wait for the answer, so a paused workflow can resume on a real decision instead of a guess.
Common questions
The details that decide whether this fits how your team already works.
- Does the person I assign need an account?
- No. They get an email with a link that opens the task directly. They do the work and submit, without signing up for anything.
- What happens if nobody responds?
- The task expires on its deadline, 72 hours after it opens by default. Whoever opened it, a person or an AI workflow, is told it went unanswered, so the work does not silently disappear.
- Can an AI agent assign the work?
- Yes. An agent can open a task and assign it to a person automatically, then read the answer once that person has decided.
- Who can see the task link?
- Only whoever holds the link. It works once, and it expires with the task, so a forwarded or leaked link stops opening anything.
- What happens if I cancel a case?
- The link stops working right away. The task can no longer be opened or submitted, and it shows as canceled in the activity trail.
- Does it work in Slack?
- Yes. On paid plans, an assignee who is in your Slack workspace gets a direct message with Approve and Reject buttons. If they are not, it falls back to email.
Every case is an API call away
Cases are created, assigned, and read over the same documented API an agent uses. A LangGraph workflow can pause on a human decision and resume when the answer lands. Deadlines and the limits each plan gets are covered under Plans and limits. If you are not wiring this up yourself, skip this part.
Open your first case today
Build the form, open the task, and see the whole trail from request to decision. The free plan covers tasks you assign to your own team.
Start free